Two young women approached me at the Reference desk last night and asked the following question: "What is the difference between sorry and apology?" My first reaction was to direct them to the dictionary and I did. They dismissed that suggestion and started saying something else that wasn't helping me understand their question better and ended with "Well, I guess we'll just have to ask an English professor." Without letting me give the question another try, they turned and hurried out, giggling, leaving me and another patron with our mouths open in disbelief.